SHIPPING & RETURNS

SHIPPING DETAILS:

Although we do keep some items in stock in our warehouse, the majority is shipped directly from the manufacturer warehouses.

ALL PRODUCTS: All orders (with few exceptions) are considered custom and typically take 10-15 business days to build and ship.  All stocked and retail packaged items typically take 4-5 business days to ship.  We will notify you with tracking information via email as soon as it is available. Items can only be shipped FedEx Ground. Overnight shipping is available upon request, but the processing/production lead time still applies. You will be notified by email or phone if an item is backordered beyond the standard lead time.

RETURNS:

To return an item, you must contact Customer Service via email at locks@neslco.com for prior approval and obtain an RMA number.

RETURN POLICY:

30 day return policy on all non-defective stock products. A 15% restocking fee will be applied and shipping is non-refundable.

Custom products are non-returnable.

RETURN RULES:

All returned merchandise must be unregistered, in complete original manufacturers packaging, same condition as sold, with all accessories, literature, instructions, and documentation.

• Defective items are covered under manufacturer's warranty and will be replaced at no charge within the manufacturers stated timeframe.
• Return freight is the sole responsibility of the consumer.
• Shipping and handling fees are non-refundable (including all refused and unaccepted packages).
• Refunds on returned items which were paid for by credit card will only be made by crediting the account charged for the purchase.
• Refunds on returned items which were paid for by wire transfer or check will be made by check after a 10-day waiting period.
• For exchanges, your credit card will be charged for the new locks. We will apply the credit after receiving the returned padlocks back.

If any of the above conditions are not met, NESLCO reserves the right to refuse the return.

RETURN INSTRUCTIONS:

• Obtain an RMA # by emailing our Customer Service at locks@neslco.com
• Place the manufacturers box into a shipping carton.
• Please do not place stickers or shipping labels on the original manufacturers package.
• For your protection, insure the package and ship via a traceable method. We are not responsible for lost or damaged packages.

Return the items to the address listed on your RMA email reply from NESLCO.  Make sure the RMA # is clearly visible on package.

PURCHASE ORDERS: New England Security Lock Company accepts all Educational and Government Institution Purchase Orders. We also accept corporate purchase orders from approved companies. First time customers must email their PO to locks@neslco.com along with your standard credit references. 

HOURS OF OPERATIONS: NESLCO conducts business Monday through Friday only. We do not ship on weekends or listed holidays. Orders received on weekends or listed holidays will be processed the next business day.

To purchase any of our padlocks, use our on-line purchase system or email us at locks@neslco.com.  We strive for accuracy, but cannot be liable for misprints of specs or prices within these pages. Prices subject to change without notice. By using this site, you also agree to our terms and conditions and privacy statement. Please check this page for any changes to our policy.